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UX Designers

Job Description

About the Position

We're the leading provider of speech-to-text solutions servicing multinational media companies, educational institutions, and the most discerning and innovative tech startups. We lead the market in human-provided transcription and captioning, while providing the world's most accurate AI-powered automated speech recognition (ASR) and natural language processing (NLP) services. With these offerings, we are transforming the world’s spoken words into insights at a global scale, powering media titans like CBS, ESPN, & Spotify, educational institutions like Stanford, Yale, & Duke, and technology leaders Loom, Descript, HireVue, Axon.  

We seek a Principal UX Designer reporting directly to the VP of Product. In this role the Principal UX Designer will have the opportunity to work on strategic initiatives Including supporting product vision creation, partnerships & integrations, owning our design system, leading component library creation and being a mentor for other designers on the team.

We seek a UX Designer reporting directly to the Director of Product Management for our Customer Platform team. In this role the UX Designer will have the opportunity to work on strategic customer platform initiatives including helping discover high value business problems, user needs and the right solution in partnership with Engineering and Product.

Customer empathy is core to the success of this role. You will be designing products & capabilities that our customers directly interact with – you should feel at home digging for pain paints in interviews with customers & prospects and be opinionated around good Design and User Experience.


What will I be doing?

  • Ship measurable business value through design by:
  • Identifying high value problems
  • Problem solving
  • Creating experiences that are easy to use
  • Iterating toward intended success metrics
  • Driving the discovery of user and customer insights
  • Design new experiences or layouts that adhere to and, when appropriate
  • Help evolve and challenge our current design system
  • Drive partnerships and collaborate effectively with your team (Researchers, Product Managers & Engineers)
  • Design experiences that simplify the complex, into usable interfaces
  • Contribute to strategic decisions
  • Give and solicit feedback from designers and the broader product team.
  • Demonstrate strong day-to-day execution skills with meticulous attention to detail


What will I need?

  • Aptitude in the 6 main skill sets we define success by:
  • Product thinking
  • Interaction design
  • Visual design
  • Proactivity and drive
  • Intentionality
  • Self-awareness
  • A portfolio that showcases your ability in the skills above
  • Experience using Figma as a primary design and prototyping tool


What I may also need?

  • Demonstrated SaaS B2B design experience
  • Experience evangelizing design to an organization
  • Experience working simultaneously with multiple PMs
  • Bias toward outcomes over output



  • Bachelor's degree or equivalent professional experience


Location + Travel

  • Our team is distributed all over the globe with offices in San Francisco, California, Austin, Texas and New York. We care less about where you work from and more about ensuring your happiness from where it is you choose to work. 
  • As part of fostering a healthy remote culture, we do bring our teams together every few months, so plan to gather for collaboration and innovation summits at least every quarter.
  • You can expect 10-15% travel to attend customer meetings, industry events, and team gatherings.


We're a profitable, growth-stage startup that specializes in meeting the speech-to-text needs of hundreds of thousands of customers annually through its unmatched combination of the world's most accurate speech AI and the world's largest community of freelancers working side-by-side. 

Our suite of products includes transcription, captioning, subtitling, as well as a live-captioning app for Zoom video conferencing. We also boast seamless integrations with YouTube and Vimeo, as well as custom APIs for enterprise clients who need novel speech-to-text solutions.

Founded in 2010 by five MIT alumni, we've raised millions of dollars in venture capital from top Silicon Valley VCs and experienced exceptionally rapid growth, both internally and externally. We were recently named by Forbes as one of America’s Most Promising Artificial Intelligence Companies and is a destination for the world's foremost engineers and speech scientists.

Our promise is to create great work from home jobs, powered by AI. Our vision is to transcend all barriers of communication. Joining us means joining a team of smart, passionate, and friendly people with different backgrounds, shared ideas, and similar goals. Oh, and tons of perks!

  • Get Paid: Be competitively compensated by a well-funded startup. Enjoy full benefits, options, and a 401k.
  • Desk Budget & Office Equipment: will provide you with a new laptop. You will also have a budget to outfit your workspace.
  • Make a Difference: Be measured by your impact, not your effort. Help create real jobs for real people.
  • Work Where You Want: For most roles, be free to stay at home, come to the office, or work from a coffee shop.
  • Have Fun: Plan and participate in events like field day, baseball games, ski trips and happy hours.
  • Stretch Yourself: Learn new skills, talk to customers, drive product improvements, or learn to design. We will push you to your limits.

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