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Business Analyst - Sports & Entertainment

Phoenix , Arizona


Job Description

Business Analyst (Sports / Entertainment)

General Summary 

This role will primary support Enterprise Media Services (EMS) department as a Business Analyst by participating in functional and technical capacities in all phases of the project life cycle and ongoing management, support, and maintenance of media asset management systems. This candidate will lead multiple activities such as customer relations, business process reengineering activities and managing complex requirements, user experience, and user interface needs while serving as functional liaison to the user community. This person continuously gains an understanding of the media supply chain and how systems are used in support of business workflows, transferring knowledge between users and technical members of the team. Knowledge and expertise managing projects with cross-functional teams is critical to the success of this role.

Responsibilities 

  1. Project Initiation

    1. Develops an understanding of customer needs and applies it to researching potential solutions.

    2. Participates in clarification, rationalization and documentation of project requests.

    3. Participates in the preparation of the business case, project charter, project cost justification, RFI, RFP, package selection recommendation and other project initiation documents.

  2. Application Development

    1. Analyzes and documents relevant business processes.

    2. Conducts interviews with customers to define functional requirements.

    3. Serves as an intermediary between technical and non-technical teams to ensure items are developed to meet business needs.

    4. Leads and/or participates during detailed design and/or configuration.

    5. Participates in the software selection process, where applicable.

    6. Participates in integration testing, including the development of test plans, test cases and scenarios and documentation of results.

    7. Facilitates and/or conducts user acceptance testing.

    8. Assists in the preparation of end-user documentation, training materials, curriculum, and schedule.

    9. Conducts training classes, including train-the-trainer, one-on-one and classroom-style training.

    10. Provides first-line post-implementation support to users regarding functional issues.

    11. Participates in change management activities.

  3. Application Support 

    1. Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds when needed.

    2. Participates in functional analysis for production support activities.

    3. Applies department change control policies & procedures.

    4. Coordinates with other technology departments on integrated system support.

  4. Administration

    1. Communicates plans, status and issues to management on a regular basis.

    2. Adheres to department standards, policies, procedures and industry best practices.

  5. Departmental Responsibilities

    1. Self-driven with the ability to adapt quickly to constantly changing environment.

    2. Ability to self-prioritize based on constantly changing needs ranging across project and support initiatives.

    3. Comfortable presenting in front of large groups and to executive management.

    4. Proactively seeks and escalates areas of improvement that can help drive cost savings and other efficiencies.

  6. Other Responsibilities Required

    1. Available to work nights and weekends as needed.

    2. Some travel may be required.

qualifications 

  • Stellar business analyst with proven skills in customer relations, backend functionality, and user experience.

  • Superior analytical skills, ability to translate business and functional requirements into actionable user stories.

  • Strong communication skills, including the creation of project documentation, presentation materials, and showcasing to business and technical audiences.

  • Working knowledge of SDLC methodologies such as Agile Scrum and Kanban is required.

  • Industry experience in movie & television studios or live sports or broadcast television or telecom or OTT/VOD distribution is preferred.

  • Knowledge of features & functionality for media ingestion, transcoding, transformation, and distribution is desired.

  • Hands-on experience with media asset management systems and cloud computing is a plus.

  • Knowledge of data analysis, metadata taxonomy, and broadcast traffic & scheduling metadata systems is a bonus.

  • Experience configuring off-the-shelf software to support business needs including setting up of rules and variables.

  • Gains understanding of customers’ workflows and how systems are used in support of their workflows.

  • Take ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing resolutions, including workarounds.

  • Support multiple business divisions in a functional capacity across all project phases.

  • Proficient with structured analysis, including process flow definition, and data flow diagramming.

  • Participates in integration testing, including the development of test plans, test cases, and documentation of results.

  • Communicate plans, status and issues to project team and management on a regular basis.

  • Self-driven with the ability to adapt quickly to a fast-paced constantly changing environment.

  • Knowledge of Atlassian Jira/Confluence, Invision, Lucidchart, Microsoft Office, Slack, Quip, Trello is a bonus.

  • Ability to self-prioritize based on constantly changing needs ranging across project and support initiatives.

  • Proactively seeks and escalates areas of improvement that can help drive cost savings and efficiencies.

  • Adheres to department standards, policies, procedures, and industry best practices.

  • Available to work after hours, nights, and weekends as needed.

Education & Training

  • Master's or Bachelor's Degree in Computer Science, Technology, Engineering, Mathematics or equivalent.

  • At least 7 years of experience in business analysis, system analysis, or functional consulting.

  • At least 5 years of experience defining complex requirements, business rules, and user stories.

  • At least 5 years of experience developing, or participating in Agile software development.


Phoenix , Arizona

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