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Director, Digital Operations

Phoenix , Arizona

Job Description

About Us

We believe in the future of entertainment – across all platforms and for all audiences.

We have always given unfettered access to the moments that have collectively captivated us. The breaking story. The unmissable final. The outrageous touchdown. The shocking cliffhanger. We changed the game on sports and news production. Now we’re looking to change the game again. We are pioneering the future of news, sports, and entertainment in the digital realm.

It’s an audacious mission. We’re challenging ourselves to be the first to do it - to disrupt the digital entertainment category and redefine the live experience for the next generation.

And we’re doing it by starting from scratch. Think of us as a start-up with the backing of a Fortune 500 corporation. You will be part of a new team with full permission to reinvent, disrupt, and build in a highly collaborative and transparent environment.

We have always been an advocate for the disruptive spirit. And now we’re looking for like-minded people to push the boundaries on what entertainment can mean. Join us to help make the best of sports, news, and entertainment more personal, more immersive, and more interactive than ever before.

About the Role

The Director of Digital Operations defines and drives operational workflows that integrate with digital and direct-to-consumer systems to provide a consistent experience across all platforms. This role also leads the teams that provide support to our affiliate stations, Networks, MVPDs (Multichannel Video Programming Distributors), OTT (Over-the-Top), free-to-air, and streaming partners.

This role is part of the Media Operations team, which is responsible for delivering a high-quality experience to millions of viewers across our networks, digital platforms, mobile applications, websites, and licensing partnerships. In short, we bring great content to YOU!

About You

  • You care about your team and are invested in their success

  • You value diverse perspectives

  • You are excited by new technology and its potential to change how things are done

  • You have an entrepreneur's spirit


Platforms Operations

  • Manage teams that provide engineering support to all affiliate stations, MVPDs, OTT, free-to-air, and streaming partners, and maintain relationships

  • Support day-to-day activities to ensure optimal performance of all digital platforms

  • Work with leads on the development and management of operational SLAs for digital distribution

  • Manage the escalation of consumer complaints, including FCC-reported issues, across all platforms and bring to resolution

  • Maintain accurate downstream content insertion during live event scenarios in partnership with the Live Media operations team

  • Partner with digital teams to envision and define and define a strategic roadmap that is aligned with the company’s overall business objectives

  • Communicate proactively with downstream partners when new systems or scenarios are implemented

Collaboration & Partnerships

  • Consult with Media Operations, Business, Marketing, Sports, Entertainment and News teams to understand digital distribution needs

  • Partner with Content Platforms Engineering and Operations teams to standardize downstream platforms

  • Collaborate with Systems Engineering Teams on technical layouts and designs

Performance Improvement

  • Promote the use of data to make business decisions

  • Track operations dashboards and look for ways to make things work better, faster, and smoother

  • Prioritize the use of Objectives and Key Results (OKRs) to motivate the team

People Management & Development

  • Promote innovation and risk management

  • Identify the best talent and ensure initiatives to promote career progression

  • Build and motivate high-performing teams to deliver high-quality products

  • Deliberately create an environment that fosters the development of all-star team players


Level & Role Specific Qualifications

  • 3+ years managing digital operations and or media distribution teams

  • Experience with production and broadcast operations in both traditional and IP-based infrastructure environments (e.g., IP routers, SDN, SMPTE 2022 & 2110, and best practices for securing IP-based systems and networks)

  • Knowledge of on-prem and cloud-based storage and compute infrastructure platforms that power the modern broadcasting environment

  • Familiarity with ATSC 3.0, RF/Satellite, and terrestrial distribution technologies

  • Knowledge of all the major codecs, including MPEG2, HEVC, and emerging codecs

General Qualifications

  • Knowledge of support and maintenance of current and next-generation digital television architecture, equipment, and standards, including video over-IP, encoders, decoders, distribution, control rooms, etc.

  • Technical knowledge of Media Supply Chain, broadcast, and MVPD linear distribution, Video on Demand (VOD), and Over the Top (OTT) systems

  • Ability to manage in a fast-paced environment and make quick decisions

  • Ability to translate and communicate business requirements into operational and technical requirements

Preferred Skills and Experience

  • A Bachelor’s Degree is a plus but is not required

  • Knowledge of emerging technologies, such as 1080p, 4K, and HDR formats

  • Knowledge of free-to-air broadcasting

  • Knowledge of affiliate tracking systems, such as Medea

Phoenix , Arizona

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